سياسة الخصوصية

Last Updated: 20/3/2024

Welcome to Mawaddah.om (the “Website”), a multi-vendor platform specializing in bookings and rentals in Oman. Your privacy is important to us, and we are committed to protecting and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information when you use our Website.

By accessing or using Mawaddah.om, you agree to the terms of this Privacy Policy. If you do not agree with the terms outlined below, please refrain from using our services.

Information We Collect

1. Personal Information:

• When you create an account, make a booking, or communicate with us, we may collect personal information such as your name, email address, phone number, and payment details.

2. Booking and Rental Information:

• We collect information related to your bookings and rentals, including reservation details, rental preferences, and transaction history.

3. Device and Usage Information:

• We may collect information about your device, browser, and usage patterns when you interact with our Website.

How We Use Your Information

We use the collected information for the following purposes:

1. Service Provision:

• To facilitate bookings and rentals between users and vendors on our platform.
• To process payments, confirm reservations, and provide customer support.

2. Communication:

• To communicate with you about your bookings, rentals, and account-related matters.
• To send you promotional materials and updates about our services with your consent.

3. Website Improvement:

• To analyze usage trends, improve our Website, and enhance the user experience.

Information Sharing and Disclosure

We may share your information with the following parties:

1. Vendors: We share necessary information with vendors to facilitate bookings and rentals and provide the requested services.

2. Service Providers: We may engage third-party service providers to assist us in operating our Website, processing payments, and delivering services.

3. Legal Compliance: We may disclose your information when required by law or in response to a legal request.

Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Choices

You have the right to control your personal information. You can update your account information, opt-out of marketing communications, or request the deletion of your account by contacting us.

Children’s Privacy

Mawaddah.om is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We encourage you to review this page periodically for the latest information.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at support@mawaddah.om .

Thank you for choosing Mawaddah.om. We value your privacy and trust in us.