Last Updated: 20/3/2024

Welcome to mawaddah.om, your go-to destination for bookings and rentals in Oman. We strive to provide you with a seamless experience, but we understand that there may be instances where you need to cancel a booking or request a refund. Please review our Return and Refund Policy carefully.

Cancellations and Returns

Booking Cancellations

  1. Hotel Bookings: If you need to cancel a hotel booking, please refer to the cancellation policy provided by the hotel. Some bookings may be non-refundable or subject to cancellation fees.

  2. Rental Bookings: For rental bookings, cancellation policies vary depending on the vendor. Please review the cancellation terms specified on the booking page before making a reservation.

Return Policy for Rentals

  1. Eligibility: Rental items must be returned in the same condition as when they were rented, with no damage or excessive wear and tear.

  2. Return Procedure: To initiate a return, please contact the vendor directly or follow the instructions provided with your rental confirmation. Vendors may have specific return procedures and deadlines.

Refunds

Eligibility

  1. Hotel Bookings: Refund eligibility for hotel bookings depends on the cancellation policy of the hotel. If your booking is eligible for a refund, it will be processed according to the terms outlined in the cancellation policy.

  2. Rental Bookings: Refund eligibility for rental bookings is determined by the vendor. If you cancel within the vendor’s specified cancellation period, you may be entitled to a full or partial refund.

Processing Time

  1. Hotel Bookings: Refunds for hotel bookings are typically processed within 15 business days, depending on the payment method used.

  2. Rental Bookings: Refund processing times for rental bookings vary by vendor. Please allow 15 business days for the refund to be processed after the vendor receives the returned item.

Non-Refundable Fees

  1. Booking Fees: Some bookings may be subject to non-refundable booking fees. These fees are outlined during the booking process and are non-refundable unless otherwise stated.

  2. Service Fees: Service fees charged by Mawaddah.com are non-refundable unless the cancellation is due to an error on our part.

Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at support@mawaddah.om . Our customer support team is available to assist you with any inquiries or issues you may have.

Thank you for choosing mawaddah.om. We value your business and strive to provide you with exceptional service.

Mawaddah.om – Muscat, Oman